Terms & Conditions

When signing the Rental Agreement, the Renter acknowledges and accepts that he/she has read these Conditions, and agrees with them. The Conditions and the Rental Agreement are inseparable.

Driver's Qualification

Cars can be rented by the drivers who are at least 21 years old and have minimum one year of driving experience.

To hire a car the renter must present a valid driving license, passport and a credit card. International driving licenses are required only if the national driving licenses are not written in Latin letters and for the US citizens.

Authorized operator of the vehicle

According to the Rental Agreement, only the Renter is authorized to drive TravelCar vehicle. Any other person can be registered as an additional driver. Additional drivers must present valid driving license, passport. Additional fee will be charged for this service. All the additional service prices are fixed in the price list.


The Customer accepts that he/she will not permit anyone to drive the Vehicle:

A) who is not authorized by the TravelCar staff and is not registered in the Rental Agreement
A) who does not meet the minimum requirements of TravelCar or official state law regarding driver’s age, validity of driving license and/or any other minimum requirements;

B) who is influenced by alcohol, narcotic or any other stuff affective consciousness or ability to react, or who is exhausted.

Driving Restrictions

Driving outside of Armenia is allowed only upon the prior written permission by authorized TravelCar personnel only. Such special permission must be added in Rental Agreement.
Driving to Artsakh (Nagorno Karabakh) is free and does not require any special permissions.

Such permission is necessary for driving to Georgia, is registered in Rental Agreement by TravelCar staff and costs 15 000 AMD. This is one time fee irrespective of the rental length. Such permission can be obtained at the time of rental.

Pickup/Delivery and Return of the vehicle

A) TravelCar will provide the Vehicle to the Renter in good overall and operating condition, clean and with a full tank, complete with all necessary documents.

B) The Renter accepts to drop off the Vehicle to TravelCar according to the location/date/time stated in the Rental Agreement, in the same condition as rented, with the same documents and additional accessories, based on the natural tear and wear.

C) The Renter will review the condition of the Vehicle when supplied by the supplier, and by signing, will agree that it matches to the description given in the Vehicle Delivery/Acceptance protocol which is inseparable part of the Rental Agreement. The Renter confirms that during the rental he/she will be responsible for the careful use according to the technical description of the Vehicle, documents and additional accessories and for safe driving.

D) The Renter must return the Vehicle to the TravelCar location (or any other) designated in the Rental Agreement within the working hours of the location. If The Renter drops off the Vehicle out of the estimated working hours he/she must fulfill with the out-of-office-hours return terms for that location. If the Renter returns the Vehicle within out of office hours time framework he/she remains fully responsible for the Vehicle until TravelCar personnel takes possession of it by signing on the Delivery/Acceptance Protocol.

E) If the Renter does not return the Vehicle to the mentioned return location/place at the time stated in the Rental Agreement, TravelCar will charge an additional day's charges to the rental amount after one hour of delay. If the Renter fails to return the Vehilce to the agreed point, which is not TravelCar downtown location, or if it is out of hours’ time, he / she will be fully responsible for the delivery or out of hours charges.

F) The Renter is obliged to pay a supplementary cleaning fee of 4000 AMD if the Vehicle requires a more thorough than TravelCar standard inside and outside cleaning at return.

If the vehicle is returned with less tank than fixed in the Rental Agreement at the moment of pick up the Renter is fully responsible for the petrol charges. Additional fee of 500 AMD will apply per each missing liter.

The Renter may request to prepay for the full tank at the moment of pick up and return the vehicle with an empty tank. Fuel not used by the time of the Vehicle's return will not be refunded.

Please note that this is not a sale of fuel.

TravelCar Locations

TravelCar in Armenia has 2 offices where customers can pick up and drop off vehicles.

- Downtown Office which is located on 5/1 Northern Ave., next to Ibis hotel.
- "Zvartnots" Yerevan International Airport (Meeting and Greeting Service).

All the Renters, who are renting and returning Vehicles at the airport, must book in advance. Additional charge of 9000 AMD will apply for pick up or drop off at the airport.

Driving Restrictions

Driving outside of Armenia is allowed only upon the prior written permission by authorized TravelCar personnel only. Such special permission must be added in Rental Agreement.
Driving to Artsakh (Nagorno Karabakh) is free and does not require any special permissions.

Such permission is necessary for driving to Georgia, is registered in Rental Agreement by TravelCar staff and costs 15 000 AMD. This is one time fee irrespective of the rental length. Such permission can be obtained at the time of rental.

Use of the Vehicle

The Renter must operate the vehicle with the compliance of its registration certificate and technical specifications.

The Vehicle must be parked on the special areas appointed for parking. The Rental is fully responsible for the vehicle documents provided by TravelCar staff.

The Vehicle may not be used:
a) in violation of traffic and other regulations;
b) for illegal actions;
c) for re-renting

d) for driving on areas where traffic is prohibited;
e) for driving lessons;
f) for racing
g) for carrying animals. Transportation of animals is permitted only on prior agreement with TravelCar in specially designed cages

Terms of Payment

With his/her signature on the Rental Agreement, the Renter gives his/her authorization to TravelCar to charge all costs occurring from completing of the Rental Agreement to his/her credit or charge card or any other method of payment accepted by the Lessor. TravelCar has the right to pre-authorize the rental amount, deposit amount and the full tank amount. The deposit amount is unblocked within 14-21 days after vehicle return.  The Renter is responsible for covering the entire cost of the Rental Agreement even if he/she has listed a third party has the payer.

All the main types of credit cards: AMEX, VISA, Eurocard/Mastercard, Diner’s Club,  as well as cash payments are acceptable.
The payments have to be made in AMD with the official rates set by the Central Bank of Armenia either on the pickup day or on the next day after the return of the vehicle. The exchange rate may vary from the rate that was established by the bank tenant.

Insurance packages

To make our clients’ choice easier TravelCar in Armenia comes up with three types of insurance packages: standard insurance package, extra insurance package and full insurance package.
1. The rental price already includes the Standard Insurance Package. This package includes: Collision Damage Waiver (CDW) which covers any kind of damage for a rented vehicle in result of an accident. TP (theft protection which covers the loss of the vehicle), insurance of the passenger, compulsory third part insurance.

1. In case of standard insurance package, there is a deposit of 120 000 – 200 000 AMD depending on the rented car group. The deposit is the amount of maximum liability and presents the maximum risk/liability of the tenant.
The deposit will be returned if the Vehicle is returned to the company in the same condition as when it was given to the tenant.

The insurance is valid only if the Renter informs the company about any kind of damages or accidents just at the moment when the accident happens.  


2. The extra insurance package covers any kind of damages except the tires and the glasses. This is an extra service with the daily charge of 5000 AMD and with the maximum charge of 35 000 AMD per rental irrespective of the rental length.

3. The full insurance package includes standard insurance. In contrast with the standard insurance package, in this case the sum of not covered liability is equal to zero.
In the case of full insurance package there is an additional charge of 7000 AMD per day. The maximum amount of additional charge is 49 000 AMD per day during the whole term of rent.
This sum is non-refundable payment. All the types of insurance are considered valid if:
- The name of the driver is set in the TravelCar Rental Agreement,
- The driver at the time of the accident is not under the influence of alcohol and drugs or etc…
- If there is an act of the police and the security act.

- If TravelCar and the Insurance company are informed about the happening at the moment of accident or damage.

Responsibility for property

If the Renter leaves or forgets anything in the rented vehicle, TravelCar takes no responsibility. To avoid this, Renter should carefully check the Vehicle when returning it back.

Damages, Accidents, Theft and Vandalism

A) The Renter must inform about traffic accident, scratch, crash, theft of the Vehicle or its stolen parts and/or any other incident the Vehicle is involved.

B) Without TravelCar’s permission and the police presence the Renter must not accept any possible liability or free the other part of the accident on his sole decision. The Renter must report the company, police and the insurance company. If the Renter fails to follow these instructions, then he/she is fully responsible for the damage. TravelCar staff is always happy to assist.

C) In case of accident, theft and/or vandalism, the Renter report the police and the company and at police presence fill all the necessary documentation. When returning the car the Renter must provide the copy of the protocol filled at the moment of the accident. If the police protocol misses, then the Renter is fully responsible for the damage. 
D) The Renter is obliged to keep the Vehicle keys, documents, remote control and anti – theft system safely. In case if the vehicle is stolen, the Renter must return all these belongings to TravelCar.

E) The Renter must closely cooperate with TravelCar, insurance agency investigate the traffic accident/loss/vandalism.  

Negligence of this clause will lead the Renter to take the full responsibility for the case both financially and legally.

F) If  there are some obstacles as weather conditions, darkness, time and/or location of the Vehicle return, vehicle uncleanness and thus makes impossible for TravelCar employees to define the loss of Vehicle parts and/or damages, then TravelCar has the right to charge for loss or damage also after their discovery. According to the clause      << DAMAGES, ACCIDENTS, THEFT AND VANDALISM.>>, TravelCar keeps the right to claim compensation only for loss or damage that has been defined no later than 48 hours after the Vehicle has been returned by the Renter.

Parking and Traffic Fines

A) By signing the agreement the Renter confirms that he/she is fully responsible for all traffic and parking fines occurred during the rental agreement and any other breach of law and its consequences.
B) If the Renter receives traffic or parking fines during his/her rental period, TravelCar must be informed about this at the moment of drop off.
C) If the fines described in paragraph <<PARKING / TRAFFIC FINES >>(A) are covered by TravelCar, the Renter must compensate TravelCar for them and also pay the interests, legal and administrative costs related to them according to the price list of the Lessor.

D) Renter may at any time request TravelCar to provide him/her with a copy of violation notification that has been paid by TravelCar.

Personal Information

When signing the Rental Agreement, the Renter confirms that he/she is aware that TravelCar may store his/her personal information and process them according to TravelCar needs that include statistical analysis, credit check and protection of TravelCar property. In case of a breach of the Agreement by the Renter and upon legal bodies’ request TravelCar may share that information publically and forward it to third parties

Validity of the conditions

A) TravelCar has the right at his sole decision change the Conditions or make amendments unilaterally and without prior notice.

B) Any dispute or controversies between TravelCar and the Renter will be settled between the parties. If a settlement cannot be achieved, then the dispute will be settled in the Republic of Armenia County Court according to the legislation of the RA.

One-Way Rentals

One Way rentals are allowed between Armenia and Georgia.
One Way rentals should be requested at least 48 hours before the pick up or drop off date.

When signing the Rental Agreement, the Renter acknowledges and accepts that he/she has read these Conditions, and agrees with them. The Conditions and the Rental Agreement are inseparable.